Should an account become damaged due to malicious activity from an authorized user, or should a member of your account no longer be authorized by the owner, it is in the owner's best interest to notify CRG as quickly as possible.

Server security includes regular reviews of media installed that may be scanned by an antivirus program. Illegal content such as file-sharing programs are strictly forbidden. Adult content is permitted based on the residential laws of the actual server location. A single violation will result in a written warning should these files remain in a customer account. A second violation may result in immediate closure of the account.

Cancellations | Closures | Policy Changes
----------------------------------------------------
Cancellation of an account must be in writing to the Owner before the account's next due date for renewal. We ask that you please be considerate in sending your cancellation notice at least 14 days prior to it's expiration in order to make proper arrangements for you to gather your materials before the account is removed from the server. No refunds will be issued for accounts closed before the contract period expires unless negotiated between the host and customer.

CRG Hosting Company reserves the right to terminate an account at any time and without notice. Terminations will be the result of such things as TOS Violations, harassing of technical support staff, or banning them from any CRG hosted account. Our staff listing is made public for our customers to review at any time. Account owners are responsible for the actions of their staff and also may be held responsible for their actions should they place a ban on our technical support team. No refund will be issued for any account that is terminated before the contract period expires. Any issues or concerns you have regarding the actions of the technical teams should be brought to the owner's attention immediately, supported in full with a detailed log of their interactions. Any technician found to be violating our internal policies will have appropriate action taken against them, and may include the immediate termination of their position.

CRG Hosting Company reserves the right to change the policies outlined on this page at any time and without notice. These changes will occur based on new or ammended laws in the United States, or to clarify the wording that may have been previously stated.

Payment | Refunds | Account Abandonment | Change of Ownership
-------------------------------------------------------------------------------------
Account setup requires payment in hand before processing. At the time your order is received an administrator will contact the potential account owner for review of the details and to establish payment arrangement. Based on the arrangement to make payment the account will remain pending until payment is received unless otherwise negotiated.

A refund may only be issued if an account is involuntarily unavailable (offline) for a period of 10 business days for a server related issue. This would include hardware failure or other mechanical issues that fall outside of CRG Hosting Company's immediate ability to repair. However this does not include circumstances based on software malfunction, programming, server relocation, or user error.

Abandonded accounts will remain open until the date of the next payment renewal. At that time the account will be closed and deleted if there has been no contact from the original owner. CRG Hosting Company will not turn the account over to an authorized user or member for any reason, unless written notice of the Change of Ownership has been received by our administration prior to the expiration date.

A Change of Ownership may take place at any time by written notice. From that point on the new owner of the account retains the right to close, relocate, or renew the account.